Customer reviews of Autotrade (Birmingham) Ltd
At Autotrade (Birmingham) Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Autotrade (Birmingham) Ltd
Based on 135 customer reviews
Excellent service, 100% recommend!
By Kallum J on 28 May 2017 | Purchase not verified
Good quality service, all staff are friendly and make you feel welcome. Bought a BMW 1 series, took me out for a test drive and explained everything about the car!! Really pleased, definitely recommend!!
Amazing Sales, Abysmal Aftercare!
By Katie H on 04 April 2017 | Purchase not verified
Overall before the issues with the car I had, had a really good experience with Autotrade. They did all they could to help me out and were excellent in their customer service. They mentioned about ban extended warranty but since they were so far away I didn't feel it was a good investment. So took the car home, had amazing driving for 30days. 31 days later the problems start. The car starts to jerk violently when idling and was automatic so shouldn't be doing this (probably should mention the car is 4 years old)! Immediately contacted the dealer who advised me it was the fuel in the car (too cheap) and I should change the fuel and that would fix the problem. It did not! I changed the fuel and nothing changed, in fact the problem got worse. Once again contacted the dealer who regardless of me only having the car a few months refused to help me and told me that they would only be able to look at the car if I bring it to them (4 hours away!) AND I would still have to pay !
Fabulous customer service
By Gaynor C on 21 January 2017 | Purchase not verified
Fabulous service in buying our daughter her first car, all my worries went out the window once here, they were so nice and not pushy and I felt 100% confident in buying from them. My daughter is highly delighted and loves her new car and I would highly recommend them to anyone, thankyou auto trade we will visit you again.
Brilliant service top place highly recommend
By Daniel G on 21 January 2017 | Purchase not verified
From start to finish the service provided by autotrade birmingham was fantastic nice relaxed service no pushy sale did evrything i asked and was kept informed throughout car was spotless on picking it up would recommend to friend's and family and will definitely use again nigel was who i dealt with and was excellent
By Terry B on 01 December 2016 | Purchase not verified
Very happy with the service , friendly and professional, thanks a lot Steve for a smooth transaction, very much recommend these guys