We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
Elizabeth TThe car dealer were great. I am happy with the VW golf we have bought and have also purchased the warranty for £99 Which is cheaper than a lot of other dealers. All round good, friendly service with a good range of nice cars at good prices.
Robert GFrom start to finish i could not have asked for any more,nothing seemed to be a bother for them they where very helpful, and they helped me keep in my budget,would gladly recommend to any one looking for a good second hand car ,would definitely go back when the time is right,
Julie RFabulous service! From start to finish totally exceeded our expectations. Salesman - down to earth, straight talking and efficient - did everything he said he would. Great selection of used cars all in tip top condition. We will most definitely recommend them and use again.
David TGood advice, helpful and friendly. Did not feel under pressure or rushed at anytime during the process.
Boris KGreat customer service and great value for used car
Anthony FVery good experience with no pressure from professional salesmen, price competitive and fair
Robert LIdentified a car online, made an appointment to see it, personnel were very polite and helpful from my first communication to completing the purchase. They even picked me up from the train station which just made the whole experience simple.
John LI had a great experience buying from autotrade on kingsbury road, the guys there were very friendly and very helpful. I would recommend this garage to friends
David GThe staff at Autotrade were excellent in our purchase of our new car, they went above and beyond to secure the finance and upon collection of our new car went through everything prior to us leaving with our new purchase. Cannot recommend this garage enough 5* service throughout.
Nicky TStaff were very helpful and friendly.bthey werent at all pushy. They gave us lots of good advice on the maintenance of the car. Excellent customer service, they delivered the car to me as we couldnt get to them. Love our new car. Will definately recommend them.
Michelle WI didn't feel rushed or pushed into purchasing my vehicle. They gave me all the information I required and was very knowledgeable without doing the whole hard sales person act. I would definitely purchase another car from AutoTrader again.
Liam RHard-working and honest sales team, quick and efficient. J was brilliant, really welcoming and very good at his job. Would recommend this place to anyone.
Darren PGreat service from the start. Nice Test Drive no over talking, let me listen to the car. Brought the car... small things were corrected on car and it was ready when stated and good service all round.
Demi BVery good service, I needed a 5 door car and had a 3 door so popped in to check this place out they gave me a good price on my old car and helped me buy a new one pretty fast, great friendly staff ðŸ˜
Gemma TFantastic service, very friendly and helpful. Will be recommending to friends and family. Thank you so much
Marie LSimon offered an excellent customer service. Only collected the car today so it's early days, up to now I am happy with my purchase.
Jamie WNot your usual high pressure sales. All of them are top blokes that make you feel welcome. Absolutely love my new motor. All come freshly serviced and mot. I will be returning for my next car. You won't be disappointed
Carl G5 star to the lads at auto trade Birmingham excellent car buying experience highly recommended thank you.. I dealt with Steve wot a genuine top bloke who goes the extra mile*****
Lorna NProfessional, helpful and friendly. No pressure and fair price
Kaye NGreat customer service, honest and helpful advice. And vast selection of cars to choose from
Graham TVery friendly staff and vehicle was ready on time and had been cleaned. Easy transaction and the salesperson went through everything simply. I wouldn't hesitate to recommend to others.
Marc AVery friendly would highly recommend! Just bought my car from them today and I love it!!
Alison Dfrom the moment I made the initial call about the car, the stafff were friendly, professional and polite. Upon arrival we were left to view the car with. O one looking over our shoulders The service was excellent and I wouldn't hesitate to use again or recommend to any one in the future.
Beverley ABrilliant service, staff very helpful, prices are reasonable, would definitely buy a car from them again.
Lorraine KFantastic personal service. Nothing to much trouble. My car I just bought is just like a new car. Thank you James for dealing with us
WILLIAM FNo Nonsense pricing, which meant you immediately know where you stand. the dealership experience was straightforward with no whistles and bells, but they were willing and able to answer all queries, plus they were quite good at giving a warm welcome. I was able to test drive with no issues and the car I purchased is in excellent condition, giving me no issues in the last few weeks.
Christopher WWhat a fantastic service! Professional but warm and friendly - no hard sell, complete transparency, and couldn't be more helpful. The pricing was very good and I was made to feel at home in the office and the team could not have been more pleasant and helpful. My sister was so impressed during her visit that she took their card away and intends to call them first when she looks to change her car shortly!
Beverley Nvery pleased so far with my purchase and the salesman Steve was excellent - not too pushy but put right the little niggles we had.
Thomas BSteve & Nigel we're very helpfully, sold me a nice car at a fair price would recommend anyone to buy from this company
Deborah RRight from the beginning I felt comfortable with Autotrade. The sales person I dealt with was friendly and helpful. Communication was really good and not too pushy.
Ian CMade enquiry through Auto trader salesman called me back promptly, I visited the site car was exactly as described, in very good condition and a good price. Agreed a deal with a couple of things being done and all was as agreed and any extras all sorted and collection day was easy with no hiccups.
Steve BWe found the team at Autotrade to be really helpful. We went to view a car. On inspection and after a test drive, there were a few things that needed doing to it, but the team didn't quibble and promised the work would be done within the week. Went back to pick it up a week later and everything was done. Service was great and they kept us informed of progress. Thank you.
Linda HFriendly and efficient staff. There was no pressure made to buy. Would reccomend this company to anybody.
David MVery helpful & friendly people to do business with, the car was exactly as described and very well prepared. Would have no hesitation in reccommending this company.
Denise DI must say had i have been looked after with my new car the only down fall was the inside of the car roof just was a bit dirty when i picked it up i didn't see it before other wise i would have pointed it out to them so that hasn't been done. On a good note very happy with the car and the service and would differently buy from them again
Melvyn BFound this dealership very helpful friendly sales team
Rhian Wvery efficient and professional would be happy to use them again
Luke JVery quick reliable place the person i was dealt with by was very helpful & friendly with the way he helped me sort out the vehicle
David AThey had the make and model of car I was looking for at a competitive price on autotrader. Team were excellent as sales guys, all very simple clear and straight forward. Admin was well handled and they picked me up from the local train station when I came back to collect the car.
Gary GWe have purchased a car from this garage and James was very helpful and went that little bit extra for us .
Natasha CI went to auto trader as I wanted a car on finance , they were extremely helpful an went above an beyond to sort my application I would definitely recommend this garage to people that are looking for a car .
Melanie RGreat service provided. Friendly helpful staff. Straightforward process. Fab car purchased.
Andrew CGreat car love it great staff no pressure good price well Worth a look
Sam IJust bought my first car on finance from here and the guys all made me feel really at ease with what i saw as getting myself into lots of debt. Very helpful guys and know exactly what theyre talking about. Very happy customer, could not recommend them enough!
pamela mjust like to thank you for your help friendley helpfull staff .. this was the first time of going there would go again
Mennette WPleasant friendly accommodating.
Josephine BIt was my second purchase from Autotrade and it was because of their excellent service I received in 2015 I decided to purchase a car from them again."Steve" was most courteous, obliging, and informative, As a woman, a car dealers forecourt sometimes be a slightly intimidating environment, but not so at Autotrade. I would have no hesitation in recommending Autotrade.
Claire MFound the perfect car for my Wife at Autotrade. Steve was first rate doing everything he could to accommodate us when we went to view the car. If anything the online description didn't do the car justice! As my wife cannot drive due to injury at the moment, Simon even delivered the car and picked up our trade-in! First class service and I'd recommend them highly.
Gary OVery satisfied with Autotrade Pleasant staff, who know their cars and customers. Would recommend them to anyone.
John CWe were made very welcome and offered a drink before we started all the admin.Everything was explained and there was no pressure placed on us to take any additional cover or warranties.Our new car had been MOT'd , serviced and valeted to a high standard and just before leaving , James from Autotrade handed over some floor mats as we were about to drive off. A most pleasant experience and a company i would trust to buy my next car from.
Shaun GExcellent customer service Excellent clean car Very very happy with 7 seater bought
B AThe guys were very friendly and clearly have a lot of experience in the automotive field! Felt like i came away with a great deal and the whole process was very fast. I would recommend highly!
Tom AFelt very welcome and made at ease looked after from start to finish no pressure and kept informed ,keep up good work chaps will certainly recommend to friends
Carly PNigel was a complete joy from the moment I first phoned to the time I got in my car to drive it away!! The service was top and it was so nice to be around nice genuine people not pushy pushy salesmen. Would recommend, thanks again guys!!!
Susan BThe salesman made us feel at home tried to help was polite and helped in every way a pleasure to deal with
Jon AFirst class experience all round; the car was actually on site, and available to view immediately - and in a clean, tidy, saleable state. No pressure from the salesman, all questions were answered straightforwardly and honestly; the car was prepped on time, and all the things that needed attention were done to high standard. The car was exactly as described in the ad. And you can tell from the fact that there was no rubbish on the pitch that this was a dealership to be trusted. As was the salesman, James. Well done, chaps!
Ann FVisited auto trader after finding a car on the Internet . Greeted by James and left to view the car. No hard sales or pushy gimmicks . Really quick process and my car was ready to be collected as promised . Full MOT and even cleaned the car. Really friendly staff . Would 100% recommend auto trader for straight forward purchase .
Phillip CVery nice people to deal with, very helpful and no messing around, car had been mot'ed and new tyres fitted ready for when I collected, guy went and taxed car whilst I waited and enjoyed a coffee. Thank you Steve for making it an easy and pleasant transaction.
Andrew HI've been meaning to write a review since buying a Nissan quashai a couple of weeks ago. Steve will tell you i was especailly cautious but he could'nt have been more helpful and I'm delighted with the car. When I picked it up it had been serviced, full MOT and was in immaculate condtion and even supplied new mats throughout. I would have no hesitation reccommending these guys and would certainly buy from them again. Thanks again Andy in Nottingham
Andrew Aim well pleased with my c max drives lovely and wifes pleased to many thanks will do buisiness again andrew allen
Charles NGreat service from James and I got the car (astra gtc) I was after for a very reasonable price. I would be happy to use them again in the future and would recommend to family and friends. Thanks guys.
Ian HNo hassle way of buying a car superb sales man steve true gentleman done everything you could wish for when buying a motor.
Andrew KSteve was amazing a proper genuine salesman no pushy sales tactics. The Audi TT was the first I looked at was so impressed with relaxed easy approach and help we bought there and then. Above and beyond help and extras collected a gorgeous clean new car today and If and when I am to buy another car it will be with autotrade.
Lorraine RThis is my second car purchase from Autotrade. They have the same salesmen from before and they have the same laid back approach in selling the cars, which makes a nice change. Both cars I've bought from there have been in great condition with low miles and full service history. They don't seem to buy rubbish, tart it up and pass it on, again this makes a nice change from many other places I went to. I would recommend Autotrade Birmingham to anyone.
Natalie RJohn made sure the car I wanted to see was ready for inspection and test drive as soon as I arrived. I never felt rushed or pressured in any way. He was the most friendly and helpful salesman I've ever met - he talked me through all the paperwork and even taxed the car for me before I left the garage. The car is in fantastic condition and I'm very happy with my purchase. Wouldn't hesitate to buy from this garage again
Kallum JGood quality service, all staff are friendly and make you feel welcome. Bought a BMW 1 series, took me out for a test drive and explained everything about the car!! Really pleased, definitely recommend!!
Mohammad Yusuf FReally good, very helpful and friendly at finding your right car. Explain everything thourghly. I'd go back to them defently.
Thomas RGot my car just over a month ago! Great quality service from start to finish and not too pushy with the sale! Deffo recommend to anyone looking for great cars with service from experienced ex main dealer sales persons!
Phillip ABought a focus from these guys last week everything discused pre sale was done to car and ready for me to pick up as arranged ,they even chucked in a set of new car mats.would definitley recommend thanks lads
Bruce LExcellent experience, same day drive away
Anthony HFriendly Staff upfront about prices no haggling.
Lauren HGreat customer service from Steve who was very helpful, offering options to avoid part exchange, resulting in getting a better price for my car. The Mini I bought was as described and better than expected, a great value vehicle at a good price, having looked at over fifty similar cars on autotrader. Offered to collect me from the train station, but the 350 round mile trip to collect the mini was worth it, which was serviced and valeted ready for collection on the same day. I would recommend Autotrade as a garage to look for a well priced car with good honest salesmen(Steve) Thank you.
Louise CExcellent customer care, Good, well prepared cars at the right price. Steve was very helpful and all the staff were also very accommodating and couldn't do enough for me including escorting me with my new purchase to return the rental car 10 miles away.
Mark Dvery good customer service, with friendly helpful staff. Didn't feel pressurized to purchase vehicle like many other dealers.
Many thanks to Steve.
Samuel HAs a family we have bought several cars from Autotrade and recommended them to family and friends. The salesmen are helpful and friendly, willing to answer any questions you may have and are not pushy or overbearing. The after sales service is the best I have come across - nothing is too much of a problem and you can drive away knowing any concerns are dealt with professionally and quickly. Oh, and there's ample tea and coffee on offer! Try them out..you won't be disappointed.
Wayne TVery happy with the new purchase of my new Vauxhall insignia . The sales person steve was helpful and honest thank you very much
Anthony SSteve did a good job making sure the newish vehicle(2010 Renault Grand Scenic) had been serviced and valeted plus good communications and foresight as to when it would be ready to collect, and even took my old banger in part exchange Thanks Tony
Rachel FExcellent dealership, very friendly, helpful, efficient and professional staff. I will most definitely be recommending them to all my friends and family.
Jason KCar had a few scratches on first inspection but the garage had no issues with sorting it out and picked the car up looking like new. Staff pleasant and wasn't standing behind you pressuring you into buying. Would recommend to others.
Christina HRight from the start the staff made us feel welcome and made us a coffee. We were given plenty of time to look round and never felt time was an issue. Steve was extremely helpful and we couldn't rate him highly enough. He answered all our questions and we have already recommended him to our friends when they need another car. We bought a car from them and we couldn't be more pleased with it. We will definitely do business with them in the future. Keep up the good work Autotrade !!!! Thankyou
Robert CVery easy to deal with, service was good from start to finish and everything was sorted very quickly. Would definitely recommend using them and will look to use them again in the future.
John Sbought a very nice car at a very good price. Steve was honest and knew his cars. He drove a hard bargain but his cars are very well priced so I suppose he has to. Pleasure doing business with them.
Peter SWhat a wonderful experience going to autotrade friendly and helpful explained everything I needed to know about the car I was interested in and the result was a sail for them and another very happy customer.
I recommend them and will be the first place I go next time I need a car.
Zoe JReally helpful and very friendly, took their time to explain everything and part exchanged my old car for a good price. Very happy
Philip BA no pressure purchase with all the staff very helpful. James especially nothing too much trouble. Car ready on time for collection I'll be back when the time comes thank you
Angela WFriendly helpful team that exceeded my expectations.
Diane BCouldn't be more helpful. Got a great clean car.Did exactly what they promised, would highly recommend.
Lily CAmazing service! Can't believe how fast their team got my car ready, will definitely be going back. Can't thank them enough for helping me buy my first car the best experience possible.
Michele AVery helpful in that they were enthusiastic about the car we wanted to buy. They even delivered it to us, a positive. However, a little disappointed in the price offered for our car to trade in. We accepted the offer for convenience although after googling it we could see that similar car specifications were on offer for 500 to 1000 pounds more. I will say though that it was not there fault as I understand they were only going by an auction price for the car. In hind sight, it would have been better to sell the car privately. I must say though the service and the cars they have on offer are good value for money and we are very pleased with the car we purchased.
Dawn HSo brilliant and friendly would recommend to anyone 5 star service very happy with the experience received
Daniel GFrom start to finish the service provided by autotrade Birmingham was fantastic nice relaxed service no pushy sale did everything i asked and was kept informed throughout car was spotless on picking it up would recommend to friend's and family and will definitely use again Nigel was who i dealt with and was excellent
Gaynor CFabulous service in buying our daughter her first car, all my worries went out the window once here, they were so nice and not pushy and I felt 100% confident in buying from them. My daughter is highly delighted and loves her new car and I would highly recommend them to anyone, thankyou auto trade we will visit you again.
Terry BVery happy with the service , friendly and professional, thanks a lot Steve for a smooth transaction, very much recommend these guys
Lisa MGreat guys to deal plenty of tea and way too many biscuits car was fully serviced and spotless when I picked it up and even had new fitted mats a big thank you to Simon & Nigel I will be recommending to friends and family
Christopher BGreat friendly staff. Made you feel at ease
Adam CExceptional service from start to finish. No pressure sale. Would 100% return to the garage for my next car and am extremely happy with the car I did purchase.
Paul NAll the guys were brilliant and approachable,they looked after us and were upfront whenever possible.
No hidden catches,will use again and highly recommend to others
Michael SGreat friendly service from Steve at Autodtrade Birmingham. I love the car and everything was done smoothly and efficiently and I was able to collect the car a couple of days after the sale was agreed.
John Bhi guys i recently bought a ford mondeo 2012 very happy with car is in very good condition lads were very good to deal with came over from ireland picked me up from airport which was greatly appreciated would deal with these guys again no problem have rec amend them to my friends
Tom CExcellent service. Quick and helpful. Will be my first choice when the time to trade in comes. Amazing car .
Sally JVery helpful, quite thorough, great communication.
We went with the purpose of looking at one specific car. Staff were very helpful, no issues with being able to look around the car and we took it for a test drive. All paperwork was evident and in place.
On collection of the car, it had been fully serviced, MOT for 12months and full valet. The car looked practically brand new.
I was talked through the paperwork for the handover and exchange of my old car.
A great service, thank you.
Laura CI found this dealer through my partner buying a car recently. The guys there (Nigel and Simon) were great. Always had a laugh whenever I went in. I had to wait a while for the car I wanted but it was worth the wait. I've got my dream car now and loving it. They talk you through everything so you know exactly what you're doing and when to do it. I would definitely recommend Autotrade to anyone considering buying a new car.
James MExcellent customer service from start to finish.Better than most main dealers I have dealt with over the years
Sharon WFantastic people, really helped me all the way through it, they treated me as a human and not a number. Highly recommend, and will definitely be going back. They went the extra mile.
Paula DMy experience with Autotrade (Birmingham) has been excellent, no high pressure selling just genuinely interested in providing a high level of customer service, they did everything they said they would do prior to me picking up the car and more and I am really happy with the car, Steve kept me informed the whole way through and was very professional, helpful and friendly. They were recommended to me and I would have no hesitation in recommending them.
Adrian BAutotrade was recommended to me by my partner after she brought a car. All the staff are friendly and will do anything to help. Car did have a little problem after I picked it up, called them about it, they had it straight back in to rectify the problem and it is now all ok. The after sales service is excellent.
Stephen GVery easy transaction , this is the 2nd car we've brought in the last 12 months,highly recommended
Johnathon PGreat guys to deal from start to finish i was looked after by Simon who was very helpful and informative he even sorted out my private number plate transfer on my behalf over numerous cups of coffee and biscuits,a big thumbs up,I would highly recommend this dealer.Car was spotless and fully serviced on my arranged collect time many thanks
Tracey L10/10 couldn't fault them Thank you very much.
Ian Wyou get what you see ! honest and a fair deal as I see it. would use again. top marks thank you
Courtney VBrilliant! First class service.
Ken PExcellent very helpful salesmen ,who are not pushy.
Paul SAfter being let down by a major nationwide dealership, I found a similar car to what I had been looking for (Renault Scenic) at Autotrade Birmingham. I phoned at just before closing time on a Friday and spoke to Steve who was really friendly and said to come and have a look at the car.
I arrived early on the Saturday morning where I was made to feel really welcome. We had a quick chat about the particular car and Steve took me to it and left me to look around it without feeling pressured.
The car was great so I decided to buy it. It came with a full service and a fresh MOT and I could have picked it up on the Wednesday, but decided to leave it to the following Saturday, where it had been valeted and was waiting for me. Steve ran through the basics of the controls and away I went.
I've had the car a couple of weeks now and haven't had any issues with it but I get the impression that if I did have any they would be sorted quickly.
I'll be returning when the car is due for a service.
Robert NExcellent service from start to finish. Our dealings were with James but found all staff really friendly and helpful, no pushy sales talk. Very satisfied customer . Highly Recommend.
Raja Hgood experience and pleased with car
Michael HMy wife and I found dealing with Steve and the team at Autotrade Birmingham when buying our newley acquired Volvo a very smooth and easy process. We received our car as promised with all the minor defects repaired a new mot full service and new tyres.
We are extremely happy with the car and the service we received from all at Autotrade Birmingham.
Peter Cvery professional and helpful. Whole process was completed very quickly and efficiently Made me feel that I was a very special and nothing was too much trouble for them
Gemma HGreat car, no problems. Nigel was very honest and has a good sense of humour. He told us everything we needed to know about the car prior to making our purchase and he was able to answer any questions we had. The car was in nearly-new condition when we picked it up and as promised, it had been newly serviced, MOTd and had been cleaned inside and out. The additional warranty cover was a lot cheaper than the big dealerships but still provides optimum cover with the Platinum warranty cover for all major parts. Nigel suggested any issues and we give him a call which is better than some of the reviews I have read on other major dealerships who don't provide the aftercare service they should. I would recommend this garage.
ADRIAN BWe have purchased our last three vehicles from Autotrade (Birmingham) because they are very professional, helpful and always go the extra mile. Steve has dealt with us on all 3 occasions but all the Sales and Service team are fab
Dean WI brought a mercedes a class car off auto trade 4 years ago and always had my mot and services done with them we have now part exchanged for a newer car with this car dealer which offers Excellent customer service gives good advice very friendly staff and owners very welcoming and helpful i will always buy my cars with them. 100% Customer satisfaction thanks
Jean PSteve & Nigel were both very accommodating, professional and great at making a good cuppa! It was a pleasure to deal with two salemans with such ease & confidence.
Thank you, I love my new car!
Rebecca CWhat a nice bunch of guys! I felt completely confident that the car I was buying was everything it was advertised as. Any things I pointed out were sorted before I picked the car up. Honest, friendly and helpful - couldn't really ask for much more of a garage! Many thanks to Simon, James and Nigel for the great service.
DAVID BThis was my first experience using a trader and not buying privately. Steve was great and the car I purchased is absolutely mint, if you're wary of dodgy garages this is most definitely not one of them. Also changed my front disks and pads for free after buying the car due to being near the limit. Great experience would highly recommend
Paul TVery helpful finance was easy to arrange car was clean all history present very happy with the deal and the car
Coby GVery friendly fella's. Couldn't have been more welcoming and happy to help me today. Sold me what seems to be (and will hopefully continue to be) a solid car at a steal of a price. You get a trustworthy feel from this bunch, and I'm sure that feel would be backed up should I need any assistance.
Justine EBrilliant guys in there so helpful
Got my car today was smooth running from start to collection
Marek SVery good customer service . Everything was perfect and on time. All team are very professional and get me good advice when I was looking car .
Geoffrey TMy experience with autotrade I can honestly say has been Excellent,James the salesman who dealt with my purchase,
Has been informative and polite from start to finish, I have one aftersales query which James is dealing with and I'm sure the outcome will be favourable, I would score 9/10. And not a Arthur Daley in sight.
Paul Cmy experience was good. the car was as advertised in good condition , serviced and ready to drive away. the staff did not put any pressure on me and were courteous and helpful. the paperwork was done quickly and the test drive was good. all in all a good experience and free AA cover.. the car is excellent. many thanks. Paul C. bedford.
Russell HGreat service very helpful and friendly ..nothing to much trouble .. great stock and easy to find
Marie CVery friendly and professional service provided. Would highly recommend
Gary GVery pleasant and well presented business. Efficient in every department paying attention to detail to ensure a hassle free transaction. Would recommend their services every time.
Graham BExcellent, professional and friendly service a pleasure to do business with, would recommend.
Simon MVery professional service with no pressure sales a pleasure to use
Gary FI was very happy with the way everything was dealt with we were not put under pressure at any time and we're left to look round the car and not rushed into anything .Steve was very helpful and friendly and he made a lovely cup of tea
Linda Fthe service was excellent , the salesman Simon was helpful and informative no sales patter or pressure to get a sale, he dealt with all the paperwork with great expertise as we had a personal plate to transfer , we had a fair trade in price for our vehicle and a nice cup of good coffee , sales office is quiet and comfortable, I am only too happy to recommend Autotrade to all of my friends Linda Finch
Dean CVery friendly and helpful staff and quick to diagnose problems and even quicker to fix them! Will recommend to friends and family.
Ivaylo SExcellent costumer service combined with professionalism, highly recommend them for everyone wishing to buy his new car.
Alan CWarm,friendly,good team,and a bit of banter. Ha Ha.
Helen TJames was very helpful in helping me to exchange my car and with the purchase of my new car. Totally happy with my car and the friendly service
Paul LSo friendly a warm welcome and nothing too much trouble. Car buying experience taken care of in a professional manner.
Nicola JPleasant experience at such a stressful time. Thanks to the whole team, will recommend
DEREK WMy second deal with Autotrade. The guys there are friendly and helpful and the deal was completed without any hassle at all.
Peter BWell pleased with motor & friendly and helpful staff .all ok,& plenty of motors to choose from
Robert PMy dad bought a Mondeo off these guys and mainly dealt with Steve , but they were all really helpful and looked after my dad who is a pensioner so it made for a good all round experience .Well done lads
Christopher Ethe people at auto trade was brilliant they helped me get the right car
Vehicle well described, friendly and accommodating service. Questions answered, vehicle in good condition and good aftersales
Dan BI part exchanged my car for a new one - All went fine with no trouble the lads here were more than helpful. Defo recommend.
Emma SGreat service from the minute walked through the door till the moment I drove away in car. Was Kept informed about progress on car. Collected at my own convienence not when told too. Thanks to James and all the team very happy customer :)
Andrew KJust bought a van
Carl Wfrom start to finish a great experience very courteous and none of the normal babble you get with so many other dealers . they made sure the car was right before letting me have it, fixing a couple of small but noticeable things. If your looking for a car id definetly recommend Autotrade as a place to go .
Jacqueline CVery helpful staff, efficient, knowledgeable making me feel totally at ease..... The staff that helped me with making a choice discussed the sort of thing I had in mind.
Margaret LJust picked up my new car from Autotrade. Simon and Steve were very friendly while still professional and made the process easy with no pressure selling. Went through all controls on the car with me. Let me test drive the car as much as i wanted to. Nothing was too much trouble to sort out. Hopefully i shall enjoy many miles of happy motoring. Confident i will.
Ian RThe staff were simply very good. They were polite and extremely helpful. Simon in particular went that extra mile in clinching the deal with an offer I could not refuse. The car was serviced and prepared to a high standard and was available for collection on time. My whole experience of Autotrader was very good and I would highly recommend them.
Vimbawashe AI would recommend anyone to go to Auto trader Birmingham as they were efficient and very professional. Our experience of getting finance and driving away a car of our choice was very smooth.
Tina HI am very happy with my car and the personal service I received. Car competitively priced and new MOT. Offer to purchase a warranty I felt not too expensive either. Yes they want to sell you a car but I never felt any pressure to buy. Refreshing to go some where you not intimidated by the sales people; in fact the opposite! Had a minor problem after sales and quickly sorted without any question, special mention to Steve and Simon. Nice touches are you may be picked up by them to collect your car, if necessary and may be offered free AA cover. - Husband came with me initially and he commented would go back when we need to change the family car. Thanks!
Darren PA++++ would recommend to anybody. The service before and after the sale was 10/10.
Paul JThey were professional, clear about the part ex process and provided a fully valeted car when they said they would.
Joe GVery straightforward easy hand over of my part ex they held the new car for a whole week for me very happy
Jonathan MFriendly service nothing was too much trouble, gave a good trade in figure very pleased with the new car.
Timothy LVery helpful no pressure would recommend to anybody
Nick TThe staff here are very friendly, helpful and professional. I have just bought a car from them at a very affordable price and it was the easiest and smoothest purchase ever and I've had many cars in the past. The staff look after you and you get a good deal for your purchase. I absolutely recommend looking up their web site or popping in.
David TThe easiest and friendliest car purchase ever experienced. Guys in the office were courteous, friendly and very helpful. Would recommend them and will do business with them again in the future. Thanks guys the car is amazing!
Benjamin Bspot on pulled all the stops out fast helpfull n happy gents would recommend i was recommended to them and were looking at getting more cars off them soon
Robert SExcellent service & very informative, highly recommend. A*
Neil BFriendly team of guys, professional and trustworthy.....would use them again in a heartbeat
Andrew CFantastic staff very helpful great deal on trade in & fantastic deal on car I bought Steve the salesman was perfect pleasure 2 deal with would recommend 2 any body 2 pop in &c them
Jonathan RFriendly and very helpful, offering good advice and letting us try lots of options.
Eric CI made a round trip of 140 miles to purchase my car,it was the best deal around for the car I wanted.the guys were so easy to deal with,no pressure and went the extra mile to prepare the car ready to take home.very happy with the whole transaction,would deal with them again,the only negative is the coffee does not taste that great.
well done guys
Catherine DAs a single female buying a car is very daunting - felt comfortable right from the start, the whole process was so easy - would definitely use Autotrade again and will be recommending them - oh and I love my car
Carolyne MCant thank james and crew enough for their help....they were very friendly and extremley helpful....it was a pleasure doing business with them and hope to do again sometime in the future.....thank you
Louise MBrilliant experiance. Nothing was too much trouble for them. Car looked amazing when we picked it up today. Thankyou for everything
Sanchia Rfriendly service, keen to help in a genuine way. great car.
William TFrom the initial very helpful contact on the phone, up to the cups of coffee in the office during the purchase, the whole experience was excellent. I have seldom had such a friendly, customer focussed service anywhere outside the USA and certainly not in Britain. My congratulations to the owners who have instigated such a friendly and professional atmosphere.
Dannielle RVery helpful and friendly. I highly recommend Auto Trade! Thanks guys :-)
Brian SI found the staff to be very friendly,looked after me very well,explained everything so i could easily understand. Up to now i am very happy with the company,will certainly go back there first if and when i want another car.